What counts as an 'active vehicle' for the cap?

A vehicle consumes active-stock capacity only while it is not archived and its status is Acquired, In Recon, Ready, or Reserved. Sold and Delivered vehicles remain available as history but do not consume active-stock capacity.

Why don't I see an 'Upgrade Now' button?

Plan switching is admin-driven, so there's no self-serve button. The buttons on the plan cards open a WhatsApp chat with the ShowOps team — that's the intended flow. This keeps account setup, limits, and renewal handling coordinated with the team instead of asking owners to manage it inside the app.

Can I downgrade if I'm over the lower tier's cap?

No. The platform admin will only activate a downgrade when your current usage already fits within the target tier's caps — branches, active vehicles, and team members all need to be within the lower limits. Archive vehicles, deactivate branches, or remove team members first; then send the downgrade request.

How do I get a recommendation for the right plan?

Use the WhatsApp or email actions on the plan page. Share your branch count, active stock size, and the modules you care about; the ShowOps team will recommend the simplest setup that fits your showroom.

What is the team-member cap and who counts toward it?

Starter allows 5 named users, Pro allows 15, and Group allows 40. Enterprise uses an approved custom limit. Owners, admins, members, and pending unexpired invitations all count; an invitation keeps its seat while acceptance becomes membership so it is never double-counted.

Plan & Billing

The Four Plan Tiers

Starter includes 1 branch, 50 active-stock vehicles, and 5 named users. Pro includes 2 branches, 150 active-stock vehicles, and 15 named users. Group includes 3 branches, 300 active-stock vehicles, and 40 named users. Enterprise is for larger or custom operations with approved limits set by the ShowOps team.

Usage Meters

The Usage card shows live counters for active branches, active-stock vehicles, and named-user seats. Meters warn at 80%, escalate at 90%, and block only net-new usage at 100%. At 90% or above, the page identifies the records consuming capacity so you can act before reaching the limit.

Package Features

Every package includes inventory, leads, deals, Smart Import, invoicing, finance, reports, profitability, activity history, and the EMI calculator. Pro and above add the scale controls for aging, recon, transfers, and document templates. An issued quote freezes the exact limits and features promised for that service period; support cannot change them outside the billing workflow.

Requesting a Plan Change

Plan changes are not self-serve. To upgrade or downgrade, click Request Upgrade (or Request Downgrade) on the target tier — that opens a pre-filled WhatsApp message to the ShowOps team. The team reviews your current usage, subscription state, and target limits, then confirms the right next steps. Once approved, the platform admin activates the new plan and your new caps are live immediately.

Billing Summary

The Billing Summary card at the top of the page shows your active subscription tier, period end date, expiry state, and previous subscription history. Subscriptions don't auto-renew — when one expires, contact the ShowOps team to renew or adjust your setup.

Common questions

What counts as an 'active vehicle' for the cap?: A vehicle consumes active-stock capacity only while it is not archived and its status is Acquired, In Recon, Ready, or Reserved. Sold and Delivered vehicles remain available as history but do not consume active-stock capacity.
Why don't I see an 'Upgrade Now' button?: Plan switching is admin-driven, so there's no self-serve button. The buttons on the plan cards open a WhatsApp chat with the ShowOps team — that's the intended flow. This keeps account setup, limits, and renewal handling coordinated with the team instead of asking owners to manage it inside the app.
Can I downgrade if I'm over the lower tier's cap?: No. The platform admin will only activate a downgrade when your current usage already fits within the target tier's caps — branches, active vehicles, and team members all need to be within the lower limits. Archive vehicles, deactivate branches, or remove team members first; then send the downgrade request.
How do I get a recommendation for the right plan?: Use the WhatsApp or email actions on the plan page. Share your branch count, active stock size, and the modules you care about; the ShowOps team will recommend the simplest setup that fits your showroom.
What is the team-member cap and who counts toward it?: Starter allows 5 named users, Pro allows 15, and Group allows 40. Enterprise uses an approved custom limit. Owners, admins, members, and pending unexpired invitations all count; an invitation keeps its seat while acceptance becomes membership so it is never double-counted.