What PDPL Requires
ShowOps lets you record the consent flag, method, and notes used by your business when collecting customer data. A record with consent counts toward the operational coverage indicator; missing consent is flagged for review. Ask your adviser what lawful basis and evidence your specific processing requires.
Fixing Coverage Gaps
To raise consent-record coverage, review each flagged record and capture genuine customer consent using the method your business has approved. Do not tick the box or backfill a method unless the event actually occurred.
Common questions
- Why is my coverage 100% when I have customers?
- Coverage is an operational ratio for the records shown by this page; it is not a legal score. An empty data set may display full coverage because there are no missing records yet.
- Does ticking the consent box send anything to the customer?
- No. The consent flag is an internal record that you obtained the customer's permission — verbal, written, or via a signed form. ShowOps doesn't email or message the customer when you tick it. Make sure you've actually obtained consent before ticking the box.
- What if a customer withdraws consent?
- Untick the consent box on the lead or deal record. The record will then count as missing consent on this page. PDPL requires that you stop processing the personal data going forward — in practice, mark the record as closed and avoid further outreach to that customer.